Are you a Housing Association or Council tenant?
You could claim compensation and get the issues resolved.
As advertised on
How the Claiming Process Works
Tenant Complaints is a Claims Management Company (CMC). You do not have to use a Claims Management Company or Solicitor to pursue a claim. You can claim for free, without using a claims management company, first to your landlord or to the Housing Ombudsman Service (England)/Public Services Ombudsman (Scotland & Wales).
If you choose to use a Claims Management Company or Solicitor and your claim is successful you will be charged a success fee.
Please note that in some cases housing disrepair claims will be settled via the courts though litigation.
Tenant Complaints is a Claims Management Company (CMC). You do not have to use a Claims Management Company or Solicitor to pursue a claim.
You can claim for free, without using a claims management company, first to your landlord or to the Housing Ombudsman Service (England)/Public Services Ombudsman (Scotland & Wales).
If you choose to use a Claims Management Company or Solicitor and your claim is successful you will be charged a success fee.
Please note that in some cases housing disrepair claims will be settled via the courts though litigation.
What Is Housing Disrepair?
When it comes to reporting issues to your landlord, they may not complete repairs. If you’ve asked your landlord to fix your home and they haven’t, you could be entitled to make a claim for housing disrepair.
You must give them a reasonable time frame to complete any issues you have with your home in order to be able to make a claim. Your landlord has a legal responsibility to make right any repairs that are needed to make your home habitable.
As a tenant, you have the right to live in a safe and well maintained home. Your landlord should provide this for you. If they still haven’t repaired your property after you’ve given them notice, you could be entitled to compensation. This claim will also force your landlord to complete repairs.
How is Housing Disrepair Helpdesk Paid?
Tenant Complaints act as an introducer and help to connect you with trusted Service Providers, who are experienced in pursuing financial claims on behalf of consumers. When you submit an enquiry via our websites, your data will be securely transferred to a named Service Provider (as outlined in our Privacy Policy).
We get paid by the Service Providers we work with, but the payment we get will never make any difference to the service you receive.
What Charges Apply to 'No Win No Fee'?
How a Solicitor gets paid if a 'No Win No Fee' case is successful
If your Solicitor is successful in winning your claim, you will be awarded compensation and will then need to pay your Solicitor's fees as agreed upon. The fees can differ from company to company so please make sure you check the fee structure.
At Housing Disrepair Helpdesk our panel of Solicitor's will only take a case on and pursue a claim if it meets criteria.
Housing Disrepair Helpdesk always assign a Solicitor you can trust for the complete process and they can guide you the best with your claim.
At Housing Disrepair Helpdesk, our Solicitor's work on a 'no win, no fee' basis.
In UK we have the best expert Solicitor's aligned with us that helps the claimant make their informed choice.
Termination Fees
If you cancel your claim after 14 days the Solicitor reserves the right to charge you a termination fee.
Fee Table
For claims management activity, solicitors will work to the below fee cap which has been put in place by the SRA.
| Redress Amount | Your Service Charge (+VAT) |
|---|---|
| £1 - £1,499 | 30% up to a max of £420 +VAT |
| £1,500 - £9,999 | 28% up to a max of £2,500 +VAT |
| £10,000 - £24,999 | 25% up to a max of £5,000 +VAT |
| £25,000 - £49,999 | 20% up to a max of £7,500 +VAT |
| £50,000 + | 15% up to a max of £10,000 +VAT |
Where the claim is pursued via litigation (i.e Court Proceedings) the fee cap does not apply. In which case the law firm can charge up to 50% of the amount awarded (under a Damages Based Agreement) or an hourly rate as set out in their Conditional Fee Agreement.
Types Of Housing Disrepair
Electrical Faults
Faulty wiring, power outages, and electrical hazards that pose risks to occupant safety and property functionality.
Mould & Damp
Persistent mould growth, dampness, and associated health hazards caused by inadequate property maintenance or water ingress.
Boiler or Heating Equipment Faults
Boiler breakdowns, heating system malfunctions, and inadequate temperature regulation that affect the comfort and functionality of a property.
Leak or Water Damage
Burst pipes, plumbing leaks, roof leaks, and resulting property damage caused by inadequate repairs or maintenance.
Guttering Issues
Blocked or damaged gutters, improper drainage, and water overflow that can lead to property damage and dampness.
Structural issues
Cracked walls, subsidence, compromised foundations, and other structural defects that affect the safety and stability of a property.
Drainage Issues
Blocked or faulty drains, sewage backups, and poor drainage systems that can lead to water accumulation and property damage.
Window Faults
Broken or damaged windows, faulty frames, and inadequate insulation that can compromise energy efficiency and occupant comfort.
Find Out If You Have A Claim
Our panel of solicitor's will assess your housing disrepair claim. They will evaluate the details and determine the potential for success, providing you with a clear understanding of your options.
Frequently Asked Questions
Who Can Claim?
For the time being, our panel are only accepting claims for tenants in council housing or with a housing association. Private landlords are not currently accepted.
I rent privately. Can I make a claim?
Your rights as a tenant are protected by law. A landlord should make right any repairs to a property that’s not in a fit state to live in. Claims for housing disrepair simply enforce these legal obligations upon your landlord so they don’t get away with ignoring their obligations.
Why are housing disrepair claims possible?
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How long can I wait before making a claim?
A suitable time frame for your landlord to make right any repairs is 21 days. If you have notified them via email, text, letter or in person and they haven’t responded for 3 weeks, then you can make a claim.If your landlord replies to your correspondence, you will have to wait a reasonable time for the issues to be resolved. If they haven’t, you can put in a claim against them.
How much compensation will I receive?
This depends on how severe the situation is. In most instances, you can expect to see a percentage of your rent back as compensation.
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